CallCoachingMediaProvider

Represents the CallCoachingMediaProvider configuration. Use CallCoachingMediaProvider to configure which providers of voice recordings that Einstein Conversation Insights can use. For example, Sales Dialer can provide voice recordings. Einstein Conversation Insights then stores and analyzes call recordings to surface insights and trends in customer conversations.

This type extends Metadata and inherits its fields.

CallCoachingMediaProvider components have the suffix .callCoachingMediaProvider and are stored in the CallCoachingMediaProvider folder.

Introduced in API version 49.0.

You must be a Sales Engagement customer to access this metadata type.

• Type: boolean

• Required: Yes

• Description: Indicates whether the media provider can upload voice recordings (true) or not (false).

  Default value is false.

• Type: string
• Required: Yes
• Description: Description of the media provider.

• Type: string
• Required: Yes
• Description: Name of the media provider.

The following is an example of a CallCoachingMediaProvider component.

1<?xml version="1.0" encoding="UTF-8"?>
2<CallCoachingMediaProvider xmlns="http://soap.sforce.com/2006/04/metadata">
3    <isActive>true</isActive>
4    <providerDescription>Salesforce telephony provider</providerDescription>
5    <providerName>Dialer</providerName>
6</CallCoachingMediaProvider>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>*</members>
5        <name>CallCoachingMediaProvider</name>
6    </types>
7    <version>49.0</version>
8</Package>

This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.