ConversationalIntelligenceSettings

Represents the org’s Einstein Conversation Insights settings, such as whether Einstein Conversation Insights is enabled. Einstein Conversation Insights lets you analyze your rep’s call recordings, and gives you the insights you need to optimize every call.

This type extends Metadata and inherits its fields.

In the package manifest, all the settings metadata types for the org are accessed using the “Settings” name. See Settings for more details.

ConversationalIntelligenceSettings values are stored in the ConversationalIntelligence.settings file in the settings folder.

Introduced in API version 49.0.

• Type: boolean
• Required: No
• Introduced: API version 49.0
• Description: Indicates whether Einstein Conversation Insights is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 51.0
• Description: Indicates whether Zoom video calls are enabled for Einstein Conversation Insights (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 60.0
• Description: Indicates whether Call Explorer is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 59.0
• Description: Indicates whether Call Summary is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 61.0
• Description: Indicates whether Einstein Conversation Mining is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 58.0
• Description: Indicates whether optimal speaker separation is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No

• Type: boolean
• Required: No
• Introduced: API version 65.0
• Description: Indicates whether the out-of-the-box (OOTB) flow templates for Einstein Conversation Insights are enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No

• Type: boolean
• Required: No
• Introduced: API version 61.0
• Description: Indicates whether Generative Conversation Insights is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 62.0
• Description: Indicates whether Video Call Upload is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 53.0
• Description: Indicates whether voice and video calls are related to opportunities automatically (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 62.0
• Description: Indicates whether Realtime Insights is enabled (true) or not (false). The default value is false.

• Type: boolean
• Required: No
• Introduced: API version 58.0
• Description: Indicates whether Activity 360 Reporting is enabled (true) or not (false). The default value is false.

The following is an example of a ConversationalIntelligenceSettings component.

1<?xml version="1.0" encoding="UTF-8"?>
2<ConversationalIntelligenceSettings xmlns="http://soap.sforce.com/2006/04/metadata">
3	<enableCallCoaching>true</enableCallCoaching>
4</ConversationalIntelligenceSettings>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3	<types>
4		<members>ConversationalIntelligence</members>
5		<name>Settings</name>
6	</types>
7	<version>49.0</version>
8</Package>

The wildcard character * (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see Settings. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.