ServicePresenceStatus

Represents a presence status that can be assigned to a service channel.

This type extends Metadata and inherits its fields.

ServicePresenceStatus components have the suffix .servicePresenceStatus and are stored in the servicePresenceStatuses folder.

Introduced in API version 44.0.

This type is available only if Omni-Channel is enabled in your org.

• Type: ServiceChannelStatus
• Required: No
• Description: Represents the service channels assigned to the presence status. If no service channels are included, the presence status is automatically marked as ‘Away’ (where IsAway is set to true.)

• Type: string
• Required: Yes
• Description: The label of the presence status.

• Type: string[]
• Required: No
• Description: Represents the channels assigned to the presence status.

The following is an example of a ServicePresenceStatus component.

1<?xml version="1.0" encoding="UTF-8"?>
2<ServicePresenceStatus xmlns="http://soap.sforce.com/2006/04/metadata">
3    <channels>
4        <channel>Case</channel>
5    </channels>
6    <label>Available for Cases</label>
7</ServicePresenceStatus>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>*</members>
5        <name>ServicePresenceStatus</name>
6    </types>
7    <version>44.0</version>
8</Package>

This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.