ServiceItsmIntelligenceUddSettings

Represents the settings for enabling IT Service Management (ITSM) Intelligence features, including Proactive Assistance, Einstein for Incident Management, and IT Service Agent capabilities.

Parent Type and Manifest Access

This type extends the Metadata metadata type and inherits its fullName field.

In the package manifest, all the settings metadata types for the org are accessed using the “Settings” name.

File Suffix and Directory Location

ServiceItsmIntelligenceUddSettings values are stored in the ServiceItsmIntelligenceUddSettings.settings file in the settings folder. The .settings files are different from other named components, because there is only one settings file for each settings component.

Version

ServiceItsmIntelligenceUddSettings components are available in API version 65.0 and later.

Fields

enableCheckIncAttrProactvAsst

Type: boolean
Description: Indicates whether the Check Incident Attributes Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableEinsteinAssignGrpInc

Type: boolean
Description: Indicates whether the Assign Incidents with Einstein feature is enabled (true) or disabled (false) for your org.
Default value: false

enableEinsteinProbmCreationInc

Type: boolean
Description: Indicates whether the Create Problems with Einstein feature is enabled (true) or disabled (false) for your org.
Default value: false

enableIncAsgntProactvAsst

Type: boolean
Description: Indicates whether the Incident Assignment Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableIncPrpsRsolSumProactvAsst

Type: boolean
Description: Indicates whether the Propose Resolution Summary for Incident Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableIncRootCseSumProactvAsst

Type: boolean
Description: Indicates whether the Create Incident Root Cause Summary Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableIncSmlrRecProactvAsst

Type: boolean
Description: Indicates whether the Associate Similar Incidents to Incident Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableIncSrvcPlanProactvAsst

Type: boolean
Description: Indicates whether the Create Service Plan for Incident Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableIncSummaryProactvAsst

Type: boolean
Description: Indicates whether the Summarize Incident Proactive Assistance feature is enabled (true) or disabled (false) for your org.
Default value: false

enableItSrvcsEmployeeAgent

Type: boolean
Description: Indicates whether the IT Service Employee Agent feature is enabled (true) or disabled (false) for your org.
Default value: false

enableItSrvcsFulfillerAgent

Type: boolean
Description: Indicates whether the IT Service Fulfiller Agentforce Agent feature is enabled (true) or disabled (false) for your org.
Default value: false

enableProactvAsstforItSrvcs

Type: boolean
Description: Indicates whether the Proactive Assistance for Incidents feature is enabled (true) or disabled (false) for your org.
Default value: false

Declarative Metadata Sample Definition

The following is an example of a ServiceItsmIntelligenceUddSettings component.

1<?xml version="1.0" encoding="UTF-8"?>
2<ServiceItsmIntelligenceUddSettings xmlns="http://soap.sforce.com/2006/04/metadata">
3    <enableCheckIncAttrProactvAsst>true</enableCheckIncAttrProactvAsst>
4    <enableEinsteinAssignGrpInc>true</enableEinsteinAssignGrpInc>
5    <enableEinsteinProbmCreationInc>true</enableEinsteinProbmCreationInc>
6    <enableIncAsgntProactvAsst>true</enableIncAsgntProactvAsst>
7    <enableIncPrpsRsolSumProactvAsst>true</enableIncPrpsRsolSumProactvAsst>
8    <enableIncRootCseSumProactvAsst>true</enableIncRootCseSumProactvAsst>
9    <enableIncSmlrRecProactvAsst>true</enableIncSmlrRecProactvAsst>
10    <enableIncSrvcPlanProactvAsst>true</enableIncSrvcPlanProactvAsst>
11    <enableIncSummaryProactvAsst>true</enableIncSummaryProactvAsst>
12    <enableItSrvcsEmployeeAgent>true</enableItSrvcsEmployeeAgent>
13    <enableItSrvcsFulfillerAgent>true</enableItSrvcsFulfillerAgent>
14    <enableProactvAsstforItSrvcs>true</enableProactvAsstforItSrvcs>
15</ServiceItsmIntelligenceUddSettings>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>ServiceItsmIntelligenceUdd</members>
5        <name>Settings</name>
6    </types>
7    <version>65.0</version>
8</Package>

Wildcard Support in the Manifest File

The wildcard character * (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting.