jChangeRequest
Incident
Problem
Agentforce IT Service Associated Objects
Previous Versions
Agentforce IT Service Fields on Standard Objects
Agentforce IT Service adds standard fields to some standard Salesforce objects to represent information specific to IT issues and service requests. These fields are available only in orgs where Agentforce IT Service is enabled.
| Required Editions |
|---|
| Available in: Enterprise, and Developer Editions. |
The topics in this guide describe the object fields specific to Agentforce IT Service. See also the general descriptions of these objects in the Salesforce Object Reference.
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Standard fields extend the ChangeRequest object for use in Agentforce IT Service to represent the fix implemented for an issue. This object is available in API version 65.0 and later.
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Standard fields extend the Incident object for use in Agentforce IT Service to represent an issue. This object is available in API version 65.0 and later.
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Standard fields extend the Problem object for use in Agentforce IT Service to represent the root cause of an issue. This object is available in API version 65.0 and later.
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