Agentforce IT Service data model provides objects and fields to track and manage IT issues and service requests. Use these objects to manage your IT service processes.
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AssetActivity
Represents an activity that changes an asset’s status, location, or ownership. This object is available in API version 67.0 and later.
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AssetActivityFieldChange
Represents a change to an asset field value that occurred during an asset activity. This object is available in API version 67.0 and later.
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AssetDepreciationLog
Records activity, status updates, and errors generated during the asset depreciation process. This object is available in API version 67.0 and later.
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AssetServiceRequest
Junction entity used to link Multiple ServiceRequest to an Asset and Multiple Assets to a ServiceRequest This object is available in API version 66.0 and later.
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CertDisposalOrderLineItem
Links an individual asset to a certificate of disposal for audit traceability. This object is available in API version 67.0 and later.
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CertificateOfDisposal
Stores the proof of disposal for compliance and audit purposes. This object is available in API version 67.0 and later.
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CertificateOfDisposalHistory
Represents the history of changes made to a certificate of disposal. This object is available in API version 67.0 and later.
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CertificateOfDisposalShare
Represents a sharing entry on a certificate of disposal. This object is available in API version 67.0 and later.
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ChangeRequestCnfgItem
Represents the relationship between a change request and a configuration item reference. This object is available in API version 65.0 and later.
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ChangeRequestConflict
Represents the details related to a conflict between a change request and other scheduled activities, such as scheduled events or other change requests that are planned for deployment in the same period. This object is available in API version 66.0 and later.
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CnfgItemChangeEvent
Stores Configuration Item (CI) change events when a CI is created or updated in CMDB and matches a CI Type that’s enabled for asset tracking. This object is available in API version 66.0 and later.
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ConfigurationItem
Represents a record in the core Salesforce system that refers to a configuration item record stored in an external system. This object is available in API version 65.0 and later.
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CnfgMgmtCredential
Represents authentication information needed to access and interact with various IT devices and systems during the discovery processes. For example, SSH key. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryAgent
Represents an installed discovery agent on a system. Serves as a child object of Discovery Agent and tracks individual agent instances across the environment. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryAgentDef
Represents discovery agents installed on various operating systems. Acts as a parent object that groups agent instances by type and operating system. Captures metadata such as version and upgrade preferences. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryApp
Represents the definition of a discovery application used for agentless discovery. These applications are installed on customer network hosts and are used to scan other devices in the environment. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryProbe
Represents the definition of probe types that determine which commands or scripts are executed during a discovery scan. For example, deep host scan, basic host scan, or vcenter scan. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoverySchd
Represents the definition of a schedule that controls when a discovery scan should run. For example, a daily or weekly cron-based schedule for scanning cloud infrastructure. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryTarget
Represents the definition of a logical grouping of endpoints or environments to be scanned during IT infrastructure or asset discovery. For example, New York datacenter, Washington office ground floor, or AWS Staging. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryTgtCrdl
Represents the credentials associated with a specific discovery target. Credentials are used to authenticate and execute commands during the scan. This object is available in API version 65.0 and later.
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CnfgMgmtDiscoveryTgtParm
Represents the definition of parameters used to control or refine cloud infrastructure scans. For example, imported items such as virtual machines, ports, or host names. This object is available in API version 65.0 and later.
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DepreciationPlan
Represents the rules and methods used to calculate the depreciation value of an asset. This object is available in API version 66.0 and later.
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DisposalOrder
Manages the disposal of IT hardware assets, tracking the method, vendor, costs, and status. This object is available in API version 67.0 and later.
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DisposalOrderHistory
Represents the history of changes made to a disposal order. This object is available in API version 67.0 and later.
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DisposalOrderLineItem
Represents an individual asset linked to a disposal order. This object is available in API version 67.0 and later.
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DisposalOrderLineItemHistory
Represents the history of changes made to a disposal order line item. This object is available in API version 67.0 and later.
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DisposalOrderShare
Represents a sharing entry on a disposal order. This object is available in API version 67.0 and later.
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IncidentConfigurationItem
Represents the relationship between an incident and a configuration item reference. This object is available in API version 65.0 and later.
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ObjectMilestonePauseTime
Represents the details related to the duration, start and end times of when users pause and resume milestones for a specific object. This object is available in API version 65.0 and later.
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ProblemConfigurationItem
Represents the relationship between a problem and a configuration item reference. This object is available in API version 65.0 and later.
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Release
Represents a release for service management operations, such as incidents, problems, and change requests. A release is a period during which new or updated service operations are deployed. This object is available in API version 65.0 and later.
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ReleaseParticipant
Represents the relationship between a release and a user or group who participates in a release, such as an owner or a manager. This object is available in API version 65.0 and later.
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ReleaseRelatedRecord
Represents the relationship between a release and a record, such as incident, problem, or change request. This object is available in API version 65.0 and later.
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SrvcMgmntApprovalAssignment
Represents the relationship between a service operation and a group or user to which the operation is assigned by default for approval. This object is available in API version 65.0 and later.
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SrvcMgmntRecEvntAsgnt
Represents the relationship between events automatically created by the system and assigned to a related record, such as a release or a change request. This object is available in API version 65.0 and later.
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SrvcMgmntRuleAssignment
Represents the relationship between a business operation and a group or user to which the operation is assigned by default. This object is available in API version 65.0 and later.
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ServiceManagementPrivilege
Represents an individual service management privilege available in the system, including its type, scope, and permitted level of access. This object is available in API version 66.0 and later.
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