ChangeRequest

Standard fields extend the ChangeRequest object for use in Agentforce IT Service to represent the fix implemented for an issue. This object is available in API version 65.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

ActualStartDate

Type: dateTime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date and time on which a change request is actually started.

AssignedGroupId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The group or queue to which the change request is assigned. This field is a relationship field.
Relationship Name: AssignedGroup
Refers To: Group

AssignedUserId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The primary user to whom the change request is assigned. This field is a relationship field.
Relationship Name: AssignedUser
Refers To: User

BusinessHoursId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The ID of the business hours related to the entitlement process for a change request. This field is a relationship field.
Relationship Name: BusinessHours
Refers To: BusinessHours

CalculatedRiskScore

Type: int
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The score calculated by automated processes to determine how likely is the proposed change to cause risk.

ClosedStatusCode

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the status code for the change request when it’s closed, such as Successful, Partially Successful, or Failed.
Possible values:
- Failed
- PartiallySuccessful—Partially Successful
- Successful

ClosedStatusComments

Type: textarea
Properties: Create, Nillable, Update
Description: The comments related to the change request when the status is Closed.

CompletionDate

Type: dateTime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date and time on which a change request is closed.

EntitlementId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The ID of the entitlement related to the change request. This field is a relationship field.
Relationship Name: Entitlement
Refers To: Entitlement

ImplementationPlan

Type: textarea
Properties: Create, Nillable, Update
Description: The implementation plan related to a change request.

IsClosed

Type: boolean
Properties: Defaulted on create, Filter, Group, Sort
Description: Indicates whether a change request is closed (true) or not (false).
Default value: false

IsStopped

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether a change request is paused for further processing (true) or not (false).
Default value: false

MilestoneStatus

Type: string
Properties: Group, Nillable, Sort
Description: The milestone status related to the entitlement process for a change request.

RequestedById

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The user who requests the change request. This field is a relationship field.
Relationship Name: RequestedBy
Refers To: User

SlaExitDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date and time when the entitlement process ends for a change request.

SlaStartDate

Type: dateTime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date and time when the entitlement process starts for a change request.

StopStartDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date and time when the change request is paused.

SubCategory

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the subcategory of a change request.

TestPlan

Type: textarea
Properties: Create, Nillable, Update
Description: The test plan related to a change request.

Type

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: Specifies the type of a change request, such as standard, normal, or emergency. The Type and Change Type fields are mutually exclusive and only one should be used at a time.
Default value: Standard
Possible values:
- Emergency
- Normal
- Standard

Urgency

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: Specifies the urgency of the change request.
Default value: High
Possible values:
- High
- Low
- Medium

For other fields on this object, see Object Reference for the Salesforce Platform: ChangeRequest