lightning:omniChannelWorkDeclined
Indicates that an agent has declined a work assignment.
| Name | Type | Description |
|---|---|---|
workItemId | string | The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId when it’s assigned to an agent. |
workId | string | The ID of a work assignment that’s routed to an agent. |
This example prints work details to the browser’s developer console when an Omni-Channel user declines a work assignment.
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