searchAndScreenPop() for Salesforce Classic
Searches objects specified in the softphone layout for a given string. Returns search results and screen pops any matching records. This method respects screen pop settings defined in the softphone layout.
The returned response displays only matches that meet your softphone layout settings. However, the search page that screen pops, displays all matches, regardless of the objects you specify in your sofpthone layout.
Name Type Description searchParamsstring String to search. queryParamsstring Specifies the query parameters to pass to the URL. callTypestring Specifies the type of call—inbound, outbound, internal, or null. Per the settings in the softphone layout, the call type determines which objects to search for any matches. If callType is null, searches are inbound by default. If callType is internal or outbound, no screen pops occur. callbackfunction JavaScript method executed when the API method call is completed.
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searchAndScreenPop