CaseShare

Represents a sharing entry on a Case.

Supported Calls

describeSObjects(), create(), delete(), query(), retrieve(), update(), upsert()

Special Access Rules

As of Summer ’20 and later, only users with access to the Case object can access this object.

Fields

The properties available for some fields depend on the default organization-wide sharing settings. The properties listed are true for the default settings of such fields.

Field	Details
CaseAccessLevel	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Level of access that the User or Group has to the Case. The possible values are: Read Edit All This value is not valid for creating or deleting records. This field must be set to an access level that is higher than the organization’s default access level for cases.
CaseId	Type reference Properties Create, Filter, Group, Sort Description ID of the Case associated with this sharing entry. This field can't be updated.
IsDeleted	Type boolean Properties Defaulted on create, Filter Description Indicates whether the object has been moved to the Recycle Bin (`true`) or not (`false`). Label is Deleted.
RowCause	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort Description Reason that this sharing entry exists. You can only write to this field when its value is either omitted or set to `Manual` (default). You can create a value for this field in API versions 32.0 and later with the correct organization-wide sharing settings. Valid values include: `Manual`—The User or Group has access because a user with “All” access manually shared the Case with them. `Owner`—The User is the owner of the Case. `ImplicitChild`—The User or Group has access to the Case on the Account associated with this Case. `RelatedPortalUser`—The portal user is the contact on the Case. `Rule`—The User or Group has access via a Case sharing rule. `GuestRule`—The User or Group has access via a Case guest user sharing rule. `Team`—The User or Group has team access. `LpuImplicit`—The User has access to records owned by high-volume community and portal users via a share group. `ARImplicit`—The User, who belongs to a partner or customer account, has access to the Case via an account relationship data sharing rule.
UserOrGroupId	Type reference Properties Create, Filter, Group, Sort Description ID of the User or Group that has been given access to the Case. This field can't be updated.

Usage

This object allows you to determine which users and groups can view and edit Case records owned by other users.

If you attempt to create a new record that matches an existing record, request updates any modified fields and returns the existing record.

Object Reference for Salesforce and Lightning Platform

CaseShare

Supported Calls

Special Access Rules

Fields

Usage

See Also