ComplaintCase

Represents the association between a public complaint and its corresponding case. This object is available in API version 52.0 and later.

When a public complaint is raised on the portal, multiple department could be involved and each department can create a case record to track how the complaint is handled. For example, a hazardous chemical complaint can be handled by both the environmental agency and the fire department.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
CaseId	Type reference Properties Create, Filter, Group, Sort, Update Description The name of the case that is associated with the complaint. This is a relationship field. Relationship Name Case Relationship Type Lookup Refers To Case
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The most recent date on which a user referenced this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The most recent date on which a user viewed this record.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The ID of the complaint being raised.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The ID of the complaint case record owner. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
PublicComplaintId	Type reference Properties Create, Filter, Group, Sort, Update Description The name of the public complaint that is associated to the complaint being raised. This is a relationship field. Relationship Name PublicComplaint Relationship Type Lookup Refers To PublicComplaint

Public Sector Solutions Developer Guide

ComplaintCase

Supported Calls

Fields