EngagementRecordDetails Class

Stores the details of the conversation between a customer and an agent, including engagement record ID, start time, end time, and conversation identifier.

Namespace

DataRetrieval

EngagementRecordDetails Constructors

Use the EngagementRecordDetails constructor to initialize the EngagementRecordDetails class that stores the details of the conversation between a customer and an agent.

The EngagementRecordDetails class includes these constructors.

EngagementRecordDetails(recordId, conversationIdentifier, startDateTime, endDateTime)

Creates an instance of the DataRetrieval.EngagementRecordDetails class to store the ID of the engagement record, conversation ID, start date, and end date associated with a conversation between a customer and an agent.

Signature

public EngagementRecordDetails(String recordId, String conversationIdentifier, Datetime startDateTime, Datetime endDateTime)

1DataRetrieval.EngagementRecordDetails, newinstance, [String, String, Datetime, Datetime], DataRetrieval.EngagementRecordDetails

Parameters

recordId: Type: String; ID of the engagement record that's associated with the interaction between a customer and an agent.
conversationIdentifier: Type: String; Unique identifier of a conversation session between a customer and an agent.
startDateTime: Type: Datetime; Date and time the conversation started.
endDateTime: Type: Datetime; Date and time the conversation ended.