Stores the details of the conversation between a customer and an agent, including engagement record ID, start time, end time, and conversation identifier.
EngagementRecordDetails Constructors
Use the EngagementRecordDetails constructor to initialize the EngagementRecordDetails class that stores the details of the conversation between a customer and an agent.
Use the EngagementRecordDetails constructor to initialize the EngagementRecordDetails class that stores the details of the conversation between a customer and an agent.
The EngagementRecordDetails class includes these constructors.
EngagementRecordDetails(recordId, conversationIdentifier, startDateTime, endDateTime)
Creates an instance of the DataRetrieval.EngagementRecordDetails class to store the ID of the engagement record, conversation ID, start date, and end date associated with a conversation between a customer and an agent.
Creates an instance of the DataRetrieval.EngagementRecordDetails class.
Creates an instance of the DataRetrieval.EngagementRecordDetails class to store the ID of the engagement record, conversation ID, start date, and end date associated with a conversation between a customer and an agent.
public EngagementRecordDetails(String recordId, String conversationIdentifier, Datetime startDateTime, Datetime endDateTime)
Type: String
ID of the engagement record that's associated with the interaction between a customer and an agent.
Type: String
Unique identifier of a conversation session between a customer and an agent.
Type: Datetime
Date and time the conversation started.
Type: Datetime
Date and time the conversation ended.
Creates an instance of the DataRetrieval.EngagementRecordDetails class.
public EngagementRecordDetails()
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