ResourceCallOutAssignment

Each row represents the association between a resource call out and the service resources eligible to respond. The object captures the contact priority (rank), the last contact attempt details, and the final response. This object is available in API version 68.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
CurrentRankNumber	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The current priority order in which the resource should be contacted.
FinalResponseDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the final response was received.
FitmentScore	Type double Properties Create, Filter, Nillable, Sort, Update Description The fitment score returned by the Field Service ranking API, indicating how well this resource matches the assignment.
IsManuallyCreated	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the service resource was added to the call out manually by a dispatcher (true) or not (false). The default value is `false`.
LastCallOutDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the last call-out assignment was made.
LastCallOutMethod	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Specifies the last call out method used to notify the service resource for the resource call out assignment. Possible values are: `Push Notification`
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the resource call out assignment.
OriginalRankNumber	Type int Properties Filter, Group, Nillable, Sort Description The original priority order in which the resource should be contacted.
ReferenceRecordId	Type reference Properties Create, Filter, Group, Sort Description The ID of the reference record associated with the resource call out assignment. This field is a relationship field. Relationship Name ReferenceRecord Refers To ServiceResource
ResourceCallOutId	Type reference Properties Create, Filter, Group, Sort Description The parent object associated with the record. This field is a relationship field. Relationship Name ResourceCallOut Relationship Type Master-detail Refers To ResourceCallOut (the master object)
ResourceCallOutRequirementId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the resource call out requirement associated with the resource call out assignment. This field is a relationship field. Relationship Name ResourceCallOutRequirement Refers To ResourceCallOutRequirement
Status	Type picklist Properties Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update Description Specifies the status of the resource call out assignment. Possible values are: `Accepted` `Declined` `Expired` `Notified` `Queued` `Skipped` The default value is `Queued`.
TotalCallOutAttemptCount	Type int Properties Filter, Group, Nillable, Sort Description The total number of notification attempts made to this service resource for the call out. This field is a calculated field.

Energy and Utilities Cloud Developer Guide

ResourceCallOutAssignment

Supported Calls

Fields