YouTube Limitations and Troubleshooting (Beta)

This topic contains YouTube limitations and troubleshooting tips.

This feature is a Beta Service. A customer may opt to try a Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at Agreements and Terms. If you have questions or feedback about this Beta Service, contact the Data Cloud Connector team at datacloud-connectors-beta@salesforce.com.
  • If you go over your allocation, the connector fails.
  • Ingesting transcripts significantly inflates your Google API credit rate consumption.
  • All YouTube connectors you create use the same pool of credits for Google API credit rate consumption.
  • You can ingest about 25–30 videos with captions within a standard quota. This range can vary.
  • Reaching the API credit limit quota threshold causes the connector to fail.
  • You can optionally increase your Google API quota for YouTube.
  • Only public videos in channels you own are ingested.
  • If you need someone else’s videos, make sure you co-own their channel or have them create the connector for you.
  • If the content you want to ingest is private, change the Private label to Public.
  • By default, unless you don't create an auto-regenerating token, the Google API refresh token expires 24 hours after it is generated. If the token expires, your connection will fail.
  • You can set the refresh token to never expire, but if the token you're currently using has an expiration date, you will need to regenerate the refresh token.

Tips for troubleshooting issues that may occur when you ingest a YouTube content into Data Cloud using the YouTube connector. The solutions listed below are unique to the YouTube connector.

When you create a YouTube connector, you can select the checkbox to automate search indexing. This step is optional, but if you didn’t do it initially, do it now.

Search Index or chunks weren't created.

  1. From App Launcher, select Data Cloud.
  2. Open the Search Index tab, select the Search Index you created, and select Rebuild from the dropdown menu on the right.
  3. Manually create a Search Index from the Search Index tab: Select New -> Easy Setup, and select the corresponding DMO.