Alert + Inbox Messages

The Alert + Inbox feature is designed to enable users to tap on an inbox push notification and get redirected to the corresponding inbox message. The inbox data is added to the push notification payload. Because of restrictions on the payload size, you can’t add all inbox fields to the push payload. However, users are still redirected to the message without issues, and all fields become available when they return to the inbox.

Initially, these fields aren’t available in the Alert + Inbox Message dictionary:

sendDateUtc
startDateUtc
endDateUtc
subject

Mark Inbox Read on Notification Clicked for Alert + Inbox Message

To automatically mark an inbox message as read after a user taps an inbox push notification, enable the setMarkMessageReadOnInboxNotificationOpen feature in the PushConfigBuilder.

Mark Inbox Read When a Notification is Clicked

By default, if user taps on the notification for an Alert+Inbox message, the SDK marks the inbox message as read. You can toggle this behavior by changing the value of markMessageReadOnInboxNotificationOpen in MarketingCloudConfig.

The SDK doesn’t automatically present URLs from Alert+CloudPage push messages. To handle the URLs from these messages, customize notification handling for the app.

Important