Voice Connector API Methods

The Voice Connector API methods apply to telephony or CCaaS vendor systems.

The Connector API is for partners who are implementing Bring Your Own Channel for CCaaS or Service Cloud Voice with Partner Telephony.

Important

Service Connector API Reference
Service Connector API Reference
Base Connector API
Connector API Methods
Common API Methods
Voice API Methods
acceptCall
addParticipant
conference
declineCall
dial
endCall
getActiveCalls
getAgentConfig
getCapabilities
getPhoneContacts
getSignedRecordingUrl
getVoiceCapabilities
hold
mute
pauseRecording
resume
resumeRecording
sendDigits
setAgentConfig
swap
unmute
wrapUpCall
Connector API Class Objects
Supervisor API

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