Common Connector API Methods

The common Connector API methods apply to all third party vendor systems, including Contact Center as a Service (CCaaS) and voice systems.

The Connector API is for partners who are implementing Bring Your Own Channel for CCaaS or Salesforce Voice with Partner Telephony.

Important

• downloadLogs
• getAgentStatus
• getAudioDevices
• getContacts
• getSharedCapabilities
• getTelephonyConnector
• handleMessage
• init
• logMessageToVendor
• logout
• onAgentWork
• setAgentStatus