onAgentWork

Send non-Voice related AgentWork events to the partner contact center.

Signature 

onAgentWorkEvent(agentWork) → void

Parameters 
FieldTypeDescription
agentWorkAgentWorkInformation about the AgentWork record, including the work event type and work item ID

Service Connector API Reference
Service Connector API Reference
Base Connector API
Connector API Methods
Common API Methods
downloadLogs
getAgentStatus
getAudioDevices
getContacts
getSharedCapabilities
getTelephonyConnector
handleMessage
init
logMessageToVendor
logout
onAgentWork
setAgentStatus
Voice API Methods
Connector API Class Objects
Supervisor API

DID THIS ARTICLE SOLVE YOUR ISSUE?
Let us know so we can improve!