AiGenActionItem

Represents business actions suggested by generative AI. AI-generated action items are sent to either agents for automatic execution or human users for review, depending on org preference and if there are any errors in the process. This object is available in API version 64.0 and later.

Supported Calls

delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update()

Special Access Rules

Agentforce Pipeline Management must be enabled. Only the agent user can create AiGenActionItem records.

Fields

Field	Details
ActionItemOwnerId	Type reference Properties Filter, Group, Nillable, Sort, Update Description The ID associated with the owner of the AI-generated action item. The owner can be an agent or human user, and can change during the review and execution process. By default, the owner is an agent or queue. This field is a polymorphic relationship field. Relationship Name ActionItemOwner Refers To Group, User
ActionResult	Type textarea Properties Nillable, Update Description The result generated when the agent action is executed.
AgentType	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The specific agent that processes the AI-generated action item.
Description	Type string Properties Filter, Nillable, Sort Description The explanation of why the action item has been suggested. The description provides additional context to guide human users and agents in their decision-making.
ExpirationDate	Type dateTime Properties Filter, Sort Description The date that the action item expires and is deleted. AI-generated action items are no longer visible to users after 14 days and removed from records after 30 days.
GeneratedResponseIdRef	Type string Properties Filter, Group, Nillable, Sort Description The ID of generated result in the GenAIGeneration DMO. This field can be used by human users to provide feedback on the AI-generated action item.
OwnerId	Type reference Properties Filter, Group, Sort, Update Description The ID of the owner of this object. This field is a polymorphic relationship field. Relationship Name Owner Refers To Group, User
Status	Type picklist Properties Filter, Group, Restricted picklist, Sort, Update Description The status of the AI-generated action item.
Subject	Type string Properties Filter, Group, Nillable, Sort Description The subject line that displays to users indicating what the action item is.
Type	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The category that the action item falls under. This field can be used to search for specific action items, such as field updates or follow-up sales emails.
UnmodActionItemOutput	Type textarea Properties Nillable Description The unmodified output for the action item produced by AI, whether from a prompt template or other generation method.
WhatId	Type reference Properties Filter, Group, Sort Description The record that the AI-generated action item is for. This field is a polymorphic relationship field. Relationship Name What Refers To Account, Opportunity

Object Reference for the Salesforce Platform

AiGenActionItem

Supported Calls

Special Access Rules

Fields