| BusinessJustification |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- A description of the business reason to implement the change. This
field can store up to 32 KB of data, but only the first 255
characters display in reports.
|
| BusinessReason |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort,
Update
- Description
- The core reason for creating the change request.
- Possible values are:
|
| Category |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The type of change request. Administrators set field values.
|
| ChangeRequestNumber |
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description
- The unique, system-generated change request number.
|
| ChangeType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort,
Update
- Description
- The type of change request. Administrators set field values.
- Possible values are:
- Emergency
- Major
- Normal
- Standard
|
| Description |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- A description of the change request. This field can store up to 32
KB of data, but only the first 255 characters display in
reports.
|
| EstimatedEndTime |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The date and time (in UTC) when the change request is estimated to
be implemented.
|
| EstimatedStartTime |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The estimated date and time (in UTC) when the change request is
implemented.
|
| FinalReviewDateTime |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The date and time (in UTC) when the change request was
reviewed.
|
| FinalReviewNotes |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- Notes left by the change request reviewer. This field can store up
to 32 KB of data, but only the first 255 characters display in
reports.
|
| Impact |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Shows the impact of a requested change.
- Possible values are:
- The default value is 'High'.
|
| LastReferencedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last accessed this record, a
record related to this record, or a list view.
|
| LastViewedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last viewed this record or
list view. If this value is null, the user might have only accessed
this record or list view (LastReferencedDate)
but not viewed it.
|
| OwnerId |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- A polymorphic relationship field that represents the user or group
assigned as the change reviewer.
- Relationship Name
- Owner
- Relationship Type
- Lookup
- Refers To
- Group, User
|
| Priority |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The impact and urgency of a requested change.
- Possible values are:
- Critical
- High
- Low
- Moderate
- The default value is 'Critical'.
|
| RemediationPlan |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- A description of the steps required to resolve the incident. This
field can store up to 32 KB of data, but only the first 255
characters display in reports.
|
| ReviewerId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the user who reviewed the change request.
- This is a relationship field.
- Relationship Name
- Reviewer
- Relationship Type
- Lookup
- Refers To
- User
|
| RiskImpactAnalysis |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- An assessment of the risk involved with the implementation of the
change request. Administrators set field values, and each value can
have up to 20 characters.
|
| RiskLevel |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The risk level associated with adopting the requested change.
- Possible values are:
- The default value is 'High'.
|
| Status |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Represents any custom or granular stages a customer may want to
track. This will be a dependent picklist.
- Possible values are:
- Approved
- Canceled
- Closed
- Implementing
- New
- Open
- Planning
- Rejected
- Reviewed
- Scheduled
- The default value is 'New'.
|
| StatusCode |
- Type
- picklist
- Properties
- Defaulted on create, Filter, Group, Nillable, Restricted picklist,
Sort
- Description
- The status of the change.
- Possible values are:
- Approved
- Canceled
- Closed
- Implementing
- New
- Open
- Planning
- Rejected
- Reviewed
- Scheduled
- The default value is 'New'.
|
| Subject |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- A brief description of the requested change.
|
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