| ConvIntelligenceSignalRuleId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- Unique ID of the conversation intelligence signal rule. This field
is a relationship field.
- Relationship Name
- ConvIntelligenceSignalRule
- Relationship Type
- Master-detail
- Refers To
- ConvIntelligenceSignalRule (the master object)
|
| OperandValue |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
-
Value of the signal type used to determine if the rule condition
is met. For example, escalate_level_1.
|
| Operator |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- Filter logic operator used to determine if the rule condition is
met. Possible values are:
- Equals
- GreaterThan
- LessThan
- NotEquals
-
|
| Order |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Order the condition appears in relation to the other conditions in
the list, with zero (0) being the first condition listed. If
Type is set to Keyword, the
maximum value is 24. For all other Type values, the maximum value is 4. This value is
used when applying filter logic to the rule.
|
| Type |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort, Update
- Description
-
Type of conversation intelligence signal used by the rule to
determine whether to trigger an action. This value depends on
the ConvIntelligenceSignalRule.ConversationChannelId and
ConvIntelligenceSignalRule.Service values.
- If Service is set to
KeywordMatch, possible values are:
-
Keyword–A word or group
of words spoken or typed.
- If Service is set to
AmazonConnectContactLens, possible values are:
-
Category–Category name
defined in your telephony system.
- If Service is set to another value, contact
your Salesforce representative for the conversation intelligence
signal types available for your intelligence source.
-
|
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