VoiceCallRecording

Represents a call recording in Service Cloud Voice and Sales Dialer. Call recordings for Service Cloud Voice with Amazon Connect and for Service Cloud Voice with Partner Telephony from Amazon Connect are stored in S3 buckets on your Amazon Web Services (AWS) account and can be accessed via AWS. Call recordings for Sales Dialer are saved as files in Salesforce.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

As of Spring ’20 and later, only your Salesforce org's internal users can access this object.

Fields

Field Name	Details
DurationInSeconds	Type int Properties Create, Filter, Group, Sort, Update Description The total length (in seconds) of the voice call recording. This value depends on which parameters are passed to the `PATCH /telephony/v1/voiceCalls/{CALL ID}` API. If the totalRecordingDuration parameter is passed, then `DurationInSeconds` = `totalRecordingDuration`. If the agentInteractionDuration and totalHoldDuration parameters are passed, then `DurationInSeconds` = `agentInteractionDuration` + `totalHoldDuration`. If the agentInteractionDuration, totalHoldDuration, and totalRecordingDuration parameters are passed, then `DurationInSeconds` = `totalRecordingDuration`.
IntelligenceScore	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The intelligence score of the recording.
IsConsented	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the call recording was indicated as consented or not.
MediaContentId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the related media content, a ContentDocument. The record counts toward your org’s file storage quota. This is a relationship field. Relationship Name MediaContent Relationship Type Lookup Refers To ContentDocument
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the call recording file.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The ID of the owner of the call recording. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
UploadDateTime	Type dateTime Properties Filter, Nillable, Sort Description The time and date that the recording was uploaded.
VoiceCallId	Type reference Properties Filter, Group, Sort Description Required. The ID of the related phone call. The property `nillable` has been removed in API version 50.0 and later. This is a relationship field. Relationship Name VoiceCall Relationship Type Lookup Refers To VoiceCall

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

VoiceCallRecordingChangeEvent (API version 48.0): Change events are available for the object.
VoiceCallRecordingOwnerSharingRule: Sharing rules are available for the object. Removed in API version 50.0 and later.
VoiceCallRecordingShare: Sharing is available for the object. Removed in API version 50.0 and later.

Object Reference for the Salesforce Platform

VoiceCallRecording

Supported Calls

Special Access Rules

Fields

Associated Objects