CallCenterRoutingMap

Stores a mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center. This object is available in API version 53.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see CallCenterRoutingMap in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`CallCenterId`	Call Center ID	reference	18
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`DeveloperName`	Call Center Routing Map Name	string	80
`ExternalId`	External Id	string	255
`Id`	Call Center Routing Map ID	id	18
`IsDeleted`	Deleted	boolean
`Language`	Master Language	picklist	40
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`MasterLabel`	Call Center Routing Map Label	string	80
`QuickConnect`	Quick Connect	string	255
`ReferenceRecordId`	ReferenceRecord ID	reference	18
`SystemModstamp`	System Modstamp	datetime

Salesforce Field Reference Guide

CallCenterRoutingMap

Fields