VoiceCall

Represents a call in Salesforce Voice, Sales Dialer, or other supported voice connectors. For Salesforce Voice, this can be a phone or Voice over Internet Protocol (VoIP) call. This object is available in API version 40.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see VoiceCall in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`ActivityId`	Activity ID	reference		18
`AgentSentimentScore`	Agent Sentiment Score	double			18	2
`CallAcceptDateTime`	Call Accepted	datetime
`CallCenterId`	Call Center ID	reference		18
`CallConnectDateTime`	Call Connected	datetime
`CallDisposition`	Call Status	string		255
`CallDurationInSeconds`	Call Duration	int	8
`CallEndDateTime`	Call Ended	datetime
`CallOrigin`	Call Origin	picklist		40
`CallQueuedDateTime`	Call Entered Queue	datetime
`CallRecordingId`	Voice Call Recording ID	reference		18
`CallResolution`	Call Resolution	picklist		255
`CallStartDateTime`	Call Started	datetime
`CallStatus`	Call Status Internal	picklist		40
`CallSubtype`	Call Subtype	picklist		40
`CallType`	Call Type	picklist		40
`CallerId`	Caller ID	reference		18
`CallerIdType`	Caller Id	picklist		40
`ConferenceKey`	Conference Key	string		255
`ConversationId`	Conversation ID	reference		18
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyCode`	Currency Code	picklist		3
`CustomerHoldDuration`	Customer Hold Duration	int	9
`CustomerSentimentScore`	Customer Sentiment Score	double			18	2
`Description`	Description	textarea		32000
`DisconnectReason`	Disconnect Reason	string		255
`EndUserId`	Messaging User ID	reference		18
`FromPhoneNumber`	Caller Contact Info	phone		40
`Id`	Voice Call ID	id		18
`IsDeleted`	Deleted	boolean
`IsDiarizationOptIn`	Is Diarization Opted In	boolean
`IsRecorded`	Is Call Recorded	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`LongestHoldDuration`	Longest Hold Duration	int	9
`MediaProviderId`	CallCoachingMediaProvider ID	reference		18
`Name`	Name	string		30
`NextCallId`	Next Call ID	reference		18
`NumberOfHolds`	Number Of Holds	int	9
`OwnerId`	Owner ID	reference		18
`PreviousCallId`	Previous Call ID	reference		18
`Price`	Price	double			18	2
`QualityScore`	Mean Opinion Score	double			18	2
`QueueName`	Queue Name	string		255
`RecipientId`	Recipient ID	reference		18
`RelatedRecordId`	RelatedRecord ID	reference		18
`SourceType`	Source Type	picklist		40
`SystemModstamp`	System Modstamp	datetime
`ToPhoneNumber`	Recipient Contact Info	phone		40
`TranscribedLanguage`	Language	string		10
`UserId`	User ID	reference		18
`VendorCallKey`	Vendor Call Key	string		255
`VendorParentCallKey`	Vendor Parent Call Key	string		255
`VendorType`	Vendor Type	picklist		40
`VoiceVendorLineId`	Voice Vendor Line ID	reference		18

Salesforce Field Reference Guide

VoiceCall

Fields