Case

Represents a case, which is a customer issue or problem.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see Case in the Object Reference for the Salesforce Platform and Work.com Developer Guide.

Fields

Field Name	Field Label	Type	Length
`AccountId`	Account ID	reference	18
`AssetId`	Asset ID	reference	18
`BusinessHoursId`	Business Hours ID	reference	18
`CaseNumber`	Case Number	string	30
`ClosedDate`	Closed Date	datetime
`Comments`	Internal Comments	textarea	4000
`ContactEmail`	Contact Email	email	80
`ContactFax`	Contact Fax	phone	40
`ContactId`	Contact ID	reference	18
`ContactMobile`	Contact Mobile	phone	40
`ContactPhone`	Contact Phone	phone	40
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`CurrencyIsoCode`	Case Currency	picklist	3
`Description`	Description	textarea	32000
`EngineeringReqNumber__c`	Engineering Req Number	string	12
`Id`	Case ID	id	18
`IsClosed`	Closed	boolean
`IsClosedOnCreate`	Closed When Created	boolean
`IsDeleted`	Deleted	boolean
`IsEscalated`	Escalated	boolean
`Issue__c`	Issue	textarea	32768
`Language`	Language	picklist	40
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`MasterRecordId`	Master Record ID	reference	18
`Origin`	Case Origin	picklist	255
`OwnerId`	Owner ID	reference	18
`ParentId`	Parent Case ID	reference	18
`PotentialLiability__c`	Potential Liability	picklist	255
`Priority`	Priority	picklist	255
`Product__c`	Product	picklist	255
`Reason`	Case Reason	picklist	255
`Resolution__c`	Resolution	textarea	32768
`SLAViolation__c`	SLA Violation	picklist	255
`SourceId`	Case Source ID	reference	18
`Status`	Status	picklist	255
`Subject`	Subject	string	255
`Summary__c`	Summary	textarea	32768
`SuppliedCompany`	Company	string	80
`SuppliedEmail`	Email Address	email	80
`SuppliedName`	Name	string	80
`SuppliedPhone`	Phone	string	40
`SystemModstamp`	System Modstamp	datetime
`Type`	Case Type	picklist	255

Salesforce Field Reference Guide

Case

Fields