VoiceCallMetrics

Represents metrics for a VoiceCall lifecycle event, aggregated daily. This object is available in API version 56.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see VoiceCallMetrics in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`AverageSCVCallDuration`	Average call duration in seconds	double			10	2
`AvgMessagesPerCall`	Average number of messages per call	int	9
`Id`	Voice Call Metrics Id	id		18
`InboundCallsAgentsConnected`	Number of Salesforce Voice Inbound Calls Connected To Reps	int	9
`MaxMessagesPerCall`	Max number of messages per call	int	9
`MaxSCVCallDuration`	Max call duration in seconds	double			10	2
`MetricsDate`	Metrics Date	date
`NumACWInitiated`	Number of Salesforce Voice Calls with ACW Minutes	int	9
`NumCallbackCallsCtrCompleted`	Number of Salesforce Voice Callback Calls with CTR Completed	int	9
`NumInboundCallsCtrCompleted`	Number of Salesforce Voice Inbound Calls with Completed CTR	int	9
`NumInboundIVRAbandonCalls`	Number of Abandoned Salesforce Voice Inbound IVR Calls	int	9
`NumInboundQueueAbandonCalls`	Number of Abandoned Salesforce Voice Inbound Queued Calls	int	9
`NumOutboundCallsCtrCompleted`	Number of Salesforce Voice Outbound Calls with Completed CTR	int	9
`NumRecordedCalls`	Number of Salesforce Voice Recorded Calls	int	9
`NumSCVCallbackCalls`	Number of Salesforce Voice Callback Voice Calls	int	9
`NumSCVInboundCalls`	Number of Service Cloud Inbound Voice Calls	int	9
`NumSCVOutboundCalls`	Number of Service Cloud Outbound Voice Calls	int	9
`NumSCVTransferCalls`	Number of Service Cloud Transfer Voice Calls	int	9
`NumSCVUniqueAgents`	Number of unique reps	int	9
`NumServiceDegradationCalls`	Number of Salesforce Voice Service Degradation Calls	int	9
`NumTransferCallsCtrCompleted`	Number of Salesforce Voice Transfer Calls with CTR Completed	int	9
`OutboundCallsAgentsConnected`	Number of Salesforce Voice Outbound Calls Connected To Reps	int	9
`SystemModstamp`	System Modstamp	datetime
`TotalACWInboundMinutes`	Total ACW Minutes for Salesforce Voice Inbound Calls	double			10	2
`TotalACWOutboundMinutes`	Total ACW Minutes for Salesforce Voice Outbound Calls	double			10	2
`TotalAgentInboundMinutes`	Total Salesforce Voice Rep Inbound Call Minutes	double			10	2
`TotalHoldDurationMinutes`	Total Salesforce Voice Hold Duration In Minutes	double			10	2
`TotalIVRInboundMinutes`	Total Salesforce Voice IVR Inbound Call Minutes	double			10	2
`TotalMessages`	Total number of messages	int	9
`TotalOutboundMinutes`	Total Salesforce Voice Outbound Call Minutes	double			10	2
`TotalQueueInboundMinutes`	Total Salesforce Voice Inbound Call Minutes Routed To Queue	double			10	2

Salesforce Field Reference Guide

VoiceCallMetrics

Fields