VendorCallCenterStatusMap

Stores a mapping between a call center vendor agent status and a Salesforce presence status for an associated call center. This object is available in API version 54.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see VendorCallCenterStatusMap in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`CallCenterId`	Call Center ID	reference	18
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`ExternalStatus`	External Presence Status	string	255
`Id`	Vendor Call Center Status Mapping ID	id	18
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`ServicePresenceStatusId`	Service Presence Status ID	reference	18
`SystemModstamp`	System Modstamp	datetime

Salesforce Field Reference Guide

VendorCallCenterStatusMap

Fields