ServiceTerritory

Represents a dealer location where service resources are located and service appointments are performed. This object is available in API version 58.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Automotive and Automotive Scheduler must be enabled.

Fields

Field	Details
Address	Type address Properties Filter, Nillable Description An address to associate with a dealer’s location.
City	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The city of the associated address. The Automotive appointment booking flows for test drives and vehicle services use the dealer name or city name as search input for the appointment location. Maximum length is 40 characters.
Country	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The country to associate with the territory. Maximum length is 80 characters.
Description	Type textarea Properties Create, Nillable, Update Description The description of the territory.
GeocodeAccuracy	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The level of accuracy of a location’s geographical coordinates compared with its physical address. Usually provided by a geocoding service based on the address’s latitude and longitude coordinates. Possible values are: `Address` `Block` `City` `County` `ExtendedZip` `NearAddress` `Neighborhood` `State` `Street` `Unknown` `Zip`
IsActive	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the service territory is meant to be used (true) or not (false). If a territory is inactive, you can’t add members to it or link it to service appointments. The default value is `false`.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the record was last modified.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the record was last viewed.
Latitude	Type double Properties Create, Filter, Nillable, Sort, Update Description Used with Longitude to specify the precise geolocation of the address where the service appointments is completed. Acceptable values are numbers between –90 and 90 with up to 15 decimal places.
Longitude	Type double Properties Create, Filter, Nillable, Sort, Update Description Used with Latitude to specify the precise geolocation of the address where the service appointment is completed. Acceptable values are numbers between –180 and 180 with up to 15 decimal places.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of a dealer location. The Automotive appointment booking flows for test drives and vehicle services use the dealer name or city name as search input for the appointment location.
OperatingHoursId	Type reference Properties Create, Filter, Group, Sort, Update Description The territory’s operating hours, which indicate when service appointments within the territory can occur. Service resources who are members of a territory and work types related to a territory automatically inherit the territory’s operating hours unless different hours are specified on the resource or the work type record. This field is a relationship field. Relationship Name OperatingHours Relationship Type Lookup Refers To OperatingHours
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The owner of the record. This field is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
ParentTerritoryId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The territory’s parent service territory, if it has one. A service territory hierarchy can contain up to 10,000 territories. This field is a relationship field. Relationship Name ParentTerritory Relationship Type Lookup Refers To ServiceTerritory
PostalCode	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The postal code of the address associated with the territory. Maximum length is 20 characters.
State	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The state of the address associated with the territory. Maximum length is 80 characters.
Street	Type textarea Properties Create, Filter, Group, Nillable, Sort, Update Description The street number and name of the address associated with the territory.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceTerritoryChangeEvent: Change events are available for the object.
ServiceTerritoryFeed: Feed tracking is available for the object.
ServiceTerritoryHistory: History is available for tracked fields of the object.
ServiceTerritoryOwnerSharingRule: Sharing rules are available for the object.
ServiceTerritoryShare: Sharing is available for the object.

Automotive Cloud Developer Guide

ServiceTerritory

Supported Calls

Special Access Rules

Fields

Associated Objects