Helpjuice Connector Limitations and Troubleshooting

Here are some tips for troubleshooting issues that occur when you ingest Helpjuice knowledge base articles into Data 360 with the Helpjuice connector. These solutions are unique to the Helpjuice connector.

If your issue applies to other connectors, check this guide for instructions.

General Data 360 Limitations
Clicking Test Connection in the Connection Setup Fails
New Data Fails to Ingest
Search Index and Chunking Failed

General Data 360 Limitations

Learn about Data 360’s General Limitations, which create issues for this specific connector.

Clicking Test Connection in the Connection Setup Fails

When you create a connection, Data 360 performs a validation test.

Issue

The test connection fails.

Solution

If you use password authentication and the user of this password has two-factor authentication, the connection fails. To authenticate in such a case, select the token authentication option.

New Data Fails to Ingest

When you ingest data with the Box connector, Data 360 syncs it.

Issue

The sync fails.

Solution

Review the Troubleshooting guide for common errors and solutions.

Search Index and Chunking Failed

When you create a Box connector, turn on search indexing.

Issue

Data 360 didn’t create a search index or chunks.

Solution

The solution is to create or rebuild the search index.

From App Launcher, select Data Cloud.
Do one of these steps: a. If you have a search index:
1. Open the Search Index tab.
2. Select the search index that you created.
3. Click Rebuild from the dropdown menu on the right. b. If you don’t have a search index, create one:
4. From the search index tab, click New > Easy Setup.
5. Select the corresponding Data Model Object.