Set Up a Zendesk Connection (Beta)

Set up the Zendesk connection to start the flow of data into Data 360.

This feature is a Beta Service. A customer may opt to try a Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at Agreements and Terms. If you have questions or feedback about this Beta Service, contact the Data 360 Connector team at datacloud-connectors-beta@salesforce.com.
User Permissions Needed 
To create a connection:System Admin profile or Data Cloud Architect permission set

Before you begin:

  • Enable the Beta connector through the feature manager. See Enable Data 360 Features.
  • Verify your admin has enabled firewalls on the system you want Data 360 to connect to by including these IP addresses to your allowlists.

  1. In Data Cloud, click Setup, and select Data Cloud Setup.

  2. Under External Integrations, select Other Connectors.

  3. Click New.

  4. On the Source tab, select Zendesk and click Next.

  5. Enter a connection name and a connection API name.

  6. Enter your Zendesk email (username) and a Zendesk API token. Ensure that the user associated with the username you provide has access to the content you want to ingest, as the connector gets the same access permissions as this user. Learn how to generate Zendesk API tokens in Zendesk Help.

  7. Enter the connection URL. This is your Zendesk Support URL. The expected URL format is https://{subdomain}.zendesk.com.

  8. To review your configuration, click Test Connection.

  9. Click Save.

At this point, Data 360 creates the connection, and you now create data streams for either structured data such as tables, or unstructured data such as knowledge articles.