Set Up a Zendesk Connection (Beta)

Set up the Zendesk connection to start the flow of data into Data Cloud.

This feature is a Beta Service. A customer may opt to try a Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at Agreements and Terms. If you have questions or feedback about this Beta Service, contact the Data Cloud Connector team at datacloud-connectors-beta@salesforce.com.
User Permissions Needed 
To create a connection:System Administrator

Before you begin:

  • Enable the Beta connector through the feature manager. See Enable Data Cloud Features.
  • Verify your admin has enabled firewalls on the system you want Data Cloud to connect to by including these IP addresses to your allowlists.

  1. In Data Cloud, click Setup, and select Data Cloud Setup.

  2. Under Configuration, select Connectors.

  3. Click New.

  4. On the Source tab, select Zendesk and click Next.

  5. Enter a connection name, connection API name, and provide the authentication and connection details.

  6. For Username, enter the username to authenticate the user.

  7. For Password, enter the password to authenticate the user.

  8. Enter the Connection URL.

    This is your Zendesk Support URL. For example: https://{subdomain}.zendesk.com.

  9. To review your configuration, click Test Connection.

  10. Click Save.

After the connector details are accepted, the connection is created and listed under Connectors. You can now create data streams.