Zendesk Connector Troubleshooting Guide

Tips for troubleshooting issues that may occur when you ingest Zendesk content into Data Cloud using the Zendesk connector.

When you create a new connection, Data Cloud performs a validation test.

The test connection fails.

If you used password authentication and the user of this password has two-factor authentication, the connection may fail. To authenticate in such a case, select the API token option.

When you ingest data using the Zendesk connector, Data Cloud syncs it.

The sync fails.

Review the troubleshooting guide for common errors and solutions.