When encountering issues with push delivery analytics, consider these common problems and their resolutions:
Missing Push Delivery Analytics
First confirm that push delivery analytics is enabled in the Engagement UI. If disabled, your Engagement admin must enable it for the SDK to send delivery events.
If push delivery events and analytics aren't appearing in your Engagement reports, verify whether you're sending supported message types. Push delivery analytics are only available for Push and Alert + Inbox messages. In-App, Geofence, Proximity, and silent pushes aren't tracked.
Multiple Push Provider Implementation Problems
If you're using multiple push providers, ensure that no fields or keys are removed from the push payload before passing it to SFMC PushMessageManager.handleMessage. The SDK requires the complete push payload to process push delivery events. If any keys or fields are missing, the SDK logs a warning and doesn't process the push delivery event.
j