Core Data Model

Core entities and relationships for Field Service and Operations including work orders, service appointments, resources, territories, and scheduling.

Data model diagram for Field Service and Operations Core

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Customizable Lucidchart Template

Entities/Objects Included 

Account, Assigned Resource, Asset, Case, Contact, Entitlement, Operating Hours, Parent Record, Resource Absence, Resource Preference, Service Appointment, Service Contract, Service Crew, Service Crew Member, Service Resource, Service Resource Capacity, Service Resource Preference, Service Resource Skill, Service Territory, Service Territory Location, Service Territory Member, Shift, Skill, Skill Requirement, Skill Type, Time Slot, User, Work Order, Work Order Line Item, Work Type

More Info 

How Do I Read These Diagrams? 

See Salesforce Data Model Notation.