Field Service Shift Management Data Model

To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab."
Entities and relationships for managing shifts of service resources.
Engagement Channel Type, Recordset Filter Criteria, Service Appointment, Service Appointment Shift, Service Presence Status, Service Resource, Service Resource Preference, Service Territory, Service Territory Member, Shift, Shift Engagement Channel, Shift Pattern, Shift Pattern Entry, Shift Segment, Shift Segment Type, Shift Template, Shift Work Topic, Work Type, Work Type Group, Work Type Group Member