Best Practices

When working with Open CTI, keep the following best practices in mind.

• Since many of the methods in Open CTI are asynchronous and return their results using a callback method, Salesforce recommends that you refer to the documentation for each method to understand the information for each response.
• Errors generated by Open CTI are typically emitted in a way that doesn’t halt JavaScript processing. We recommend that you use browser built-in developer tools to monitor the JavaScript console and to help you debug your code.
• If you plan on customizing, extending, or integrating the sidebars of the Salesforce console using Visualforce, review the online help for information about console components.