ServiceResource

Represents a service technician or service crew in Field Service and Salesforce Scheduler, or an agent in Workforce Engagement. This object is available in API version 38.0 and later.

Supported Calls

create(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Field Service or Workforce Engagement must be enabled.

Fields

Field Name	Details
Description	Type textarea Properties Create, Nillable, Update Description The description of the resource.
IsActive	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description When selected, this option means that the resource can be assigned to work orders. For service tracking purposes, resources can’t be deleted, so deactivating a resource is the best way to send them into retirement. Deactivating a user doesn’t deactivate the related service resource. You can’t create a service resource that is linked to an inactive user.
IsCapacityBased	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Capacity-based resources are limited to a certain number of hours or appointments in a specified time period. The Capacities related list shows a resource’s capacity. Tip
IsOptimizationCapable	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description This field is reserved for Field Service and the managed package. Create a custom field instead of using this field to indicate whether optimization should use a service resource.
LastKnownLatitude	Type double Properties Create, Filter, Nillable, Sort, Update Description The latitude of the last known location.
LastKnownLongitude	Type double Properties Create, Filter, Nillable, Sort, Update Description The longitude of the last known location.
LastKnownLocation	Type location Properties Nillable Description The service resource’s last known location. You can configure this field to display data collected from a custom mobile app. This field is not visible in the user interface, but you can expose it on service resource page layouts or set up field tracking to be able to view a resource’s location history.
LastKnownLocationDate	Type dateTime Properties Filter, Nillable, Sort, Update Description The date and time of the last known location.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service resource was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the service resource was last viewed.
LocationId	Type reference Properties Create, Filter, Group, Sort, Nillable, Update Description The location associated with the service resource. For example, a service vehicle driven by the service resource. This is a relationship field. Relationship Name Location Relationship Type Lookup Refers To Location
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The resource’s name. You’ll likely want this to be the name or title of the associated user or service crew.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The owner of the service resource. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
RelatedRecordId	Type reference Properties Create, Filter, Group, Sort, Nillable, Update Description The associated user. Its label in the UI is User. If the service resource represents a service crew rather than a user, leave the User field blank and select the related crew in the ServiceCrewId field. This is a relationship field. Relationship Name RelatedRecord Relationship Type Lookup Refers To User
ResourceType	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Indicates whether the resource is a Technician (T), Dispatcher (D), Crew (C), Asset (S), Agent (A), or Planner (P). The default value is Technician (T). Resources who are dispatchers can’t be capacity-based or included in scheduling optimization. Only users with the Field Service Dispatcher permission set license can be dispatchers. You can’t add additional resource types.
ServiceCrewId	Type reference Properties Create, Filter, Group, Sort, Nillable, Update Description The associated service crew. If the service resource represents a crew, select the crew. This field is hidden for all users by default. To use it, update its field-level security settings in Setup and add it to your service resource page layouts. Note

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceResourceChangeEvent (API version 48.0): Change events are available for the object.
ServiceResourceFeed: Feed tracking is available for the object.
ServiceResourceHistory: History is available for tracked fields of the object.
ServiceResourceOwnerSharingRule: Sharing rules are available for the object.
ServiceResourceShare: Sharing is available for the object.

Object Reference for the Salesforce Platform

ServiceResource

Supported Calls

Special Access Rules

Fields

Associated Objects