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CaseMilestone

Represents a milestone (required step in a customer support process) on a Case. This object is available in API version 18.0 and later.

Supported Calls

describeLayout(), describeSObjects(), query(), retrieve(), update()

Fields

Field Details
BusinessHoursId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
ID of the BusinessHours associated with the CaseMilestone.
CaseId
Type
reference
Properties
Filter
Description
ID of the case.
CompletionDate
Type
dateTime
Properties
Filter, Nillable, Update
Description
The date and time the milestone was completed.
ElapsedTimeInDays
Type
double
Properties
Filter, Nillable
Description
The time required to complete a milestone in days.
ElapsedTimeInHrs
Type
double
Properties
Filter, Nillable
Description
The time required to complete a milestone in hours.
ElapsedTimeInMins
Type
int
Properties
Filter, Nillable
Description
The time required to complete a milestone in minutes.
IsCompleted
Type
boolean
Properties
Defaulted on create, Filter
Description
Indicates whether the milestone is completed (true) or not (false).
IsViolated
Type
boolean
Properties
Defaulted on create, Filter
Description
Indicates whether the milestone is violated (true) or not (false).
MilestoneTypeId
Type
reference
Properties
Filter, Nillable
Description
The ID of the milestone on the case.
StartDate
Type
dateTime
Properties
Filter, Nillable, Update
Description
The date and time the milestone started on the case.
TargetDate
Type
dateTime
Properties
Filter
Description
The date and time the milestone must be completed.
TargetResponseInDays
Type
double
Properties
Filter, Nillable, Sort
Description
The time to complete the milestone in days.
TargetResponseInHrs
Type
double
Properties
Filter, Nillable, Sort
Description
The time to complete the milestone in hours.
TargetResponseInMins
Type
int
Properties
Filter, Group, Nillable, Sort
Description
The time to complete the milestone in minutes.
TimeRemainingInDays
Type
double
Properties
Group, Nillable, Sort
Description
Time remaining to reach the milestone target, measured in days.
TimeRemainingInHrs
Type
text
Properties
Nillable
Description
Time remaining to reach the milestone target, measured in hours.
TimeRemainingInMins
Type
text
Properties
Group, Nillable, Sort
Description
Time remaining to reach the milestone target. The format is minutes and seconds.
TimeSinceTargetInDays
Type
double
Properties
Nillable, Sort
Description
The time elapsed since the milestone target, measured in days.
TimeSinceTargetInHrs
Type
string
Properties
Group, Nillable, Sort
Description
The time elapsed since the milestone target, measured in hours.
TimeSinceTargetInMins
Type
string
Properties
Group, Nillable, Sort
Description
The time elapsed since the milestone target. The format is minutes and seconds.

Usage

This object lets you view a milestone on a case. It also lets you view if the milestone was completed and when it must be completed.