Problem

Problems represent the root cause data of one or more incidents. This object contains all the details of a problem, documenting the history of the problem from detection to closure. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
Impact	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Shows a problem's impact. Possible values are: `High` `Low` `Medium` The default value is 'High'.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description This is a polymorphic relationship field that represents the user or group assigned to to resolve the problem. Relationship Name Owner Relationship Type Lookup Refers To Group, User
Priority	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Represents the impact and urgency of a problem. Possible values are: `Critical` `High` `Low` `Moderate` The default value is 'Critical'.
ProblemNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A unique, system-generated problem number.
Status	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Represents any custom or granular stages customers wants to track. This will be a dependent picklist. Possible values are: `Closed` `Fix in Progress` `Known Error` `New` `Open` `Pending Change` `Resolved` `Root Case Analysis` `Work In Progress` The default value is 'New'.
StatusCode	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description Shows the status of problem. Possible values are: `Closed` `FixInProgress` `KnownError` `New` `Open` `PendingChange` `Resolved` `RootCauseAnalysis` `WorkInProgress` The default value is 'New'.
Subject	Type string Properties Create, Filter, Group, Sort, Update Description A brief description of the problem.
Urgency	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A measure of how long a resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: `High` `Low` `Medium` The default value is 'High'.

Object Reference for Salesforce and Lightning Platform

Problem

Supported Calls

Fields