| AccountId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- ID of the Account associated with the entitlement.
|
| AssetId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- Required. ID of the Asset associated with the entitlement. Must be a valid
asset ID.
|
| BusinessHoursId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- Required. ID of the BusinessHours associated with the entitlement. Must be a valid
business hours ID.
|
| CasesPerEntitlement |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The total number of cases the entitlement supports.
- This field is only available if
IsPerIncident is true.
|
| ContractLineItemId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- Required. ID of the ContractLineItem associated with the entitlement. Must be a valid
ID.
|
| EndDate |
- Type
- date
- Properties
- Create, Filter, Nillable, Update
- Description
- The last day the entitlement is in effect.
|
|
IsPerIncident
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Update
- Description
- Indicates whether the entitlement is limited to
supporting a specific number of cases (true) or not (false).
|
| LastReferencedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp when the current user last accessed this
record, a record related to this record, or a list view.
|
| LastViewedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp when the current user last viewed this
record or list view. If this value is null, the user might have only accessed this
record or list view (LastReferencedDate) but not viewed
it.
|
| Name |
- Type
- string
- Properties
- Create, Filter, Update
- Description
- Required. Name of the entitlement.
|
| SvcApptBookingWindowsId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort, Nillable, Update
- Description
- The operating hours that the entitlement’s work orders
should respect. The label in the user interface is
Operating Hours. Available only
if Field Service is enabled.
|
| RemainingCases |
- Type
- int
- Properties
- Create, Filter, Nillable, Update
- Description
- The number of cases the entitlement can support. This
field decreases in value by one each time a case is
created with the entitlement.
- This field is only available if IsPerIncident is selected.
|
| RemainingWorkOrders |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The number of agreed work orders remaining to be
created.
|
| ServiceContractId |
- Type
- reference
- Properties
- Create, Filter, Nillable, Update
- Description
- Required. ID of the ServiceContract associated with the entitlement. Must be a valid
ID.
|
| SlaProcessId |
- Type
- reference
- Properties
- Create, Filter, Nillable, Update
- Description
- ID of the SlaProcess associated with the entitlement. This field is
available in version 19.0 and later.
|
| StartDate |
- Type
- date
- Properties
- Create, Filter, Nillable, Update
- Description
- The first date the entitlement is in effect.
|
|
Status
|
- Type
- picklist
- Properties
- Filter, Nillable
- Description
- Status of the entitlement, such as Expired.
|
| SvcApptBookingWindows |
- Type
- reference
- Properties
- Create, Filter, Group, Sort, Nillable, Update
- Description
- The operating hours of the entitlement. This field is
visible only if Field Service is enabled.
|
| Type |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Nillable, Update
- Description
- The type of entitlement, such as Web or phone
support.
|
| WorkOrdersPerEntitlement |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Total number of work orders available for this
entitlement.
|
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