Incident

An Incident is any unplanned business interruption that has wide-sweeping impacts and requires an urgent fix. This object contains the details of the incident, documenting the history of the incident from registration to closure. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
Impact	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Represents an incident's impact. Possible values are: `High` `Low` `Medium` The default value is 'High'.
IncidentNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A unique, system-generated incident number.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp that marks when the current user last accessed this record, a list view, or another related record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A polymorphic relationship field that represents the user or group assigned to resolve the incident. Relationship Name Owner Relationship Type Lookup Refers To Group, User
Priority	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Represents the impact and urgency of an incident. Possible values are: `Critical` `High` `Low` `Moderate` The default value is 'Critical'.
Status	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Represents any custom or granular stages a customer may want to track. This will be a dependent picklist. Possible values are: `Completed` `In Progress` `New` `Open` `Problem Created` `Resolved` The default value is 'New'.
StatusCode	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description Shows the incident's status. Possible values are: `Completed` `InProgress` `New` `Open` `ProblemCreated` `Resolved` The default value is 'New'.
Subject	Type string Properties Create, Filter, Group, Sort, Update Description A brief description of the incident.
Urgency	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Represents a measure of how long the resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: `High` `Low` `Medium` The default value is 'High'.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

IncidentChangeEvent: Change events are available for the object.
IncidentFeed: Feed tracking is available for the object.
IncidentHistory: History is available for tracked fields of the object.
IncidentOwnerSharingRule: Sharing rules are available for the object.
IncidentShare: Sharing is available for the object.

Object Reference for Salesforce and Lightning Platform

Incident

Supported Calls

Fields

Associated Objects