ContactCenterChannel

Represents a junction object that relates a Bring Your Own Channel for Contact Center as a Service (CCaaS) messaging channel to a CallCenter object for Bring Your Own Channel for CCaaS. This object also represents the routing details for a voicemail configuration and routing information for callback requests. This object is available in API version 56.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Service Cloud Voice with Amazon Connect, Service Cloud Voice with Partner Telephony, Service Cloud Voice with Partner Telephony from Amazon Connect, or Bring Your Own Channel for Contact Center as a Service (CCaaS) must be enabled. To access this object, you must be a SysAdmin user or have ViewSetup user permissions.

Fields

Field	Details
ChannelId	Type reference Properties Create, Filter, Group, Sort, Update Description For Bring Your Own Channel for CCaaS, this field represents the unique ID of the Bring Your Own Channel messaging channel (MessagingChannel) that’s associated with the contact center (CallCenterId). Available in API version 60.0 and later. This field is a relationship field. Relationship Name Channel Refers To MessagingChannel
ContactCenterId	Type reference Properties Create, Filter, Group, Sort Description This field is a relationship field. For Bring Your Own Channel for CCaaS, this field represents the unique ID of the contact center (CallCenterId) that’s associated with the Bring Your Own Channel messaging channel (MessagingChannel). Available in API version 60.0 and later. This field is a relationship field. Relationship Name ContactCenter Relationship Type Master-detail Refers To CallCenter (the master object)
OmniCallbackFallbackQueueId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description If callbacks are configured for the contact center and the contact center uses Omni-Channel Unified Routing, this field represents the unique ID of the fallback queue to use if contact request routing through an Omni-Channel flow fails. Don't change the value in this field. Instead, configure contact request routing in Lightning Experience. Available in API version 65.0 and later. This field is a relationship field. Relationship Name OmniCallbackFallbackQueue Refers To Group
OmniCallbackHandler	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description If callbacks are configured for the contact center and the contact center uses Omni-Channel Unified Routing, this field represents the unique ID of the flow or queue used to route contact requests. Don't change the value in this field. Instead, configure contact request routing in Lightning Experience. Available in API version 65.0 and later.
UserId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Available in API version 63.0 only. For internal use.
VoicemailFallbackQueueId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description If voicemail routing is configured for the contact center, this field represents the unique ID of the fallback queue to use if voicemail routing fails. Don't change the value in this field. Instead, configure voicemail routing in Lightning Experience. This field is a relationship field. Relationship Name VoicemailFallbackQueue Refers To Group
VoicemailHandler	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description If voicemail routing is configured for the contact center, this field represents the unique ID of the flow used to route voicemails. Don't change the value in this field. Instead, configure voicemail routing in Lightning Experience.

Object Reference for the Salesforce Platform

ContactCenterChannel

Supported Calls

Special Access Rules

Fields