VideoCallInsightReason

Represents the video call insight reason that contains the insight keyword, insight moments associated with a keyword, and the number of keyword occurrences. This object is available in API version 66.0 and later.

This object is available for Einstein Conversation Insights customers whose data is stored natively on the Salesforce Platform. If you turned on Einstein Conversation Insights for the first time starting in Spring ’26, this object is available to query and access using Salesforce tools. For existing ECI customers, data migration and access to related Salesforce Platform objects is scheduled to begin in Summer ’26.

Note

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

Important

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

Fields

Field	Details
Name	Type string Properties Filter, Group, idLookup, Sort Description The name of the insight reason.
OccurrenceInfo	Type string Properties Filter, Nillable, Sort Description The number of times the given keyword was mentioned in the call.
OccurrenceSnippet	Type textarea Properties Nillable Description The specific excerpt from the video call transcript that helped generate the insight. Reserved for future use.
VideoCallInsightId	Type reference Properties Filter, Group, Sort Description Required. ID of the VideoCallInsight record associated with a video call. Each record represents the call insight of a specific recording or transcript within a call. This field is a relationship field. Relationship Name VideoCallInsight Relationship Type Master-detail Refers To VideoCallInsight (the master object)

Object Reference for the Salesforce Platform

VideoCallInsightReason

Supported Calls

Special Access Rules

Fields