EmailInsight

Represents an insight generated from an email interaction. EmailInsights acts as a central place to store various types of insights related to email messages. The insights stored include status, type, and time of generation. Only certain types of insights can be created based on a pre-configured list of insight types. This object is available in API version 63.0 and later.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

EmailStream permission must be enabled.

EmailStreamPref and SyncEmailToCoreActivity Org prefs must be enabled.

To be able to see SyncEmailToCoreActivity preference, EACLegacyEmailSyncAWS Org permission, AnalyticsActivity, UnifiedActivities, and ActivityMetrics must be disabled. In addition, license to Standard Einstein Activity Capture and turning on Einstein Activity Capture and EmailInsights provisions the required permissions and preferences.

Fields

Field	Details
EmailMessageId	Type reference Properties Filter, Group, Sort Description Required. The ID of the email message the insight is generated for. This field is a relationship field. Relationship Name EmailMessage Refers To EmailMessage
GeneratedDate	Type dateTime Properties Filter, Sort Description Required. The date and time when the insight was generated in the legacy system.
InsightTypeDescription	Type textarea Properties None Description Required. Description of the insight type.
InsightTypeIdentifier	Type string Properties Filter, Group, Sort Description Required. The ID of the insight type based on which the insight is generated.
InsightTypeLabel	Type string Properties Filter, Group, Sort Description Required. The display name of the insight type.
IsLocked	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the email insight record is locked or not. The default value is false.
LegacyInsightIdentifier	Type string Properties Filter, Group, idLookup, Sort Description Required. The unique ID of the insight that was generated and stored in the legacy system.
MayEdit	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the email insight record can be edited or not. The default value is false.
RowVersion	Type string Properties Defaulted on create, Filter, Group, Sort Description A system-generated, read-only field that tracks the version of a record. Each time a record is created or updated, the RowVersion value increments, providing a mechanism to detect changes and manage concurrency.
Status	Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The status of the insight record. Possible values are: `Active` `Completed` `Deprecated` `Dismissed` The default value is `Active`.

Object Reference for the Salesforce Platform

EmailInsight

Supported Calls

Special Access Rules

Fields