Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

PendingServiceRoutingInteractionInfo

Represents PendingServiceRouting interaction information that’s used when work is routed to an agent. For a screen pop, it specifies which records to open when work is routed to an agent from a specific channel. PendingServiceRoutingInteractionInfo is read-only. This object is available in API version 53.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see PendingServiceRoutingInteractionInfo in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`Id`	Pending Service Routing Interaction Information ID	id	18
`IsDeleted`	Deleted	boolean
`IsFocused`	Is Focused	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Name	string	255
`PendingServiceRoutingId`	Pending Service Routing ID	reference	18
`PrimaryRecordId`	Primary Record ID	reference	18
`SystemModstamp`	System Modstamp	datetime
`TargetFlowName`	Target Flow Name	string	255
`TargetObjectId`	Target Object ID	reference	18

Salesforce Field Reference Guide

PendingServiceRoutingInteractionInfo

Fields