Oracle NetSuite Connector Limitations and Troubleshooting (Beta)

Learn about Oracle NetSuite connector limitations and how to resolve connection-test issues. For limitations that apply to all connectors, see Data 360 Limits and Guidelines.

Limitations

Supported SuiteTalk WSDL Versions

Troubleshooting

Clicking Test Connection in the Connection Setup Fails

Limitations

Supported SuiteTalk WSDL Versions

The Version field controls the SuiteTalk (SOAP) WSDL endpoint. NetSuite retires WSDL endpoints on a rolling schedule. A connection that uses an older version can stop working after a NetSuite release.

For the current supported versions and version-retirement schedule, see Oracle NetSuite’s Supported WSDL Versions and Versioning and Removal Overview.

To determine the version that a connection uses:

In NetSuite, go to Setup > Integration > SOAP Web Services Usage Log.
Expand the date range and click Refresh.
Review the API VERSION column.

Troubleshooting

Clicking Test Connection in the Connection Setup Fails

When you create a connection, Data 360 performs a validation test.

Issue

The connection test fails.

Solution

Verify that the Client ID, Client Secret, Access Token, and Access Token Secret match the values in your NetSuite integration record.
Verify that the integration user has the required NetSuite permissions.
If you use the SuiteTalk schema, verify that the Version field uses a supported SuiteTalk WSDL version.
If you use Named Credential authentication, verify that you created the external credential and named credential before you create the connection.