Troubleshoot Push Delivery Analytics

If you encounter issues with push delivery analytics, consider these common problems and their resolutions:

Missing Push Delivery Analytics

First, confirm that push delivery analytics is turned on in Marketing Cloud Engagement. If analytics is turned off, work with a Marketing Admin to turn it on.

If push delivery events and analytics don’t appear in your reports, verify that you’re sending supported message types. Push delivery analytics are only available for Push and Alert + Inbox messages. In-app, location, and silent messages aren’t tracked.

Multiple Push Provider Implementation Problems

If you use multiple push providers, make sure that no fields or keys are removed from the push payload before you pass it to SFMCNotificationService, which your NotificationService class in the service extension inherits from. The SDK requires the complete push payload to process push delivery events. If any keys or fields are missing, the SDK logs a warning and doesn’t process the push delivery event.