Workforce Scheduling Policies Data Model

Entities and relationships for defining work rules and service objectives that determine which resources and time slots are assigned to each appointment.

Data model diagram for Field Service and Operations Workforce Scheduling Policies

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Customizable Lucidchart Template

Entities/Objects Included

Scheduling Objective, Scheduling Objective Parameter, Scheduling Policy, Scheduling Policy Objective, Scheduling Policy Rule, Scheduling Rule, Scheduling Rule Parameter

More Info

Create and Manage Scheduling Policies in Workforce Scheduling

How Do I Read These Diagrams?

See Salesforce Data Model Notation.