ServiceMgmtKnwlgArtclConfig

Represents a collection of settings to configure Service Management Knowledge. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), delete(), describeLayout(), describeSObjects(), query(), retrieve(), update(), upsert()

DELETE, GET, HEAD, PATCH, POST, Query

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. This field is automatically generated, but you can supply your own value if you create the record using the API. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance may slow while Salesforce generates one for each record.

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The Salesforce ID for the Knowledge Article record type to use for Service Management Knowledge.

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The language of the record.

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The developer name of the field where the root cause details are stored for Service Management Knowledge.

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The developer name of the field where the workaround details are stored for Service Management Knowledge.