ServiceOpPriorityConfig

Represents the configuration that determines the priority of a service operation, such as an incident, problem, or a change request based on impact and urgency. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

Fields

DeveloperName

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. This field is automatically generated, but you can supply your own value if you create the record using the API. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance may slow while Salesforce generates one for each record.

Impact

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The impact of the service operation that affects the priority determination.

Language

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The language of the record.

MasterLabel

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The UI label of the record.

Priority

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The priority of the service operation that’s determined based on the urgency and impact.

ReferenceObject

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The service operation, such as an incident, problem, or change request for which the priority is configured.
Possible values:
- ChangeRequest—Change Request
- Incident
- Problem

Urgency

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The urgency of the service operation that affects the priority determination.