SrvcMgmntEmailRoutgAddr

Represents the relationship between an email address and a generated email address for a specific type of service management operation, such as an incident. This object is available in API version 65.0 and later.

Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

Fields

AssignedDefaultImpactValue

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The default value for impact assigned to an incident when it is reported by the employee using the email address.

AssignedDefaultUrgencyValue

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The default value for urgency assigned to an incident when it is reported by the employee using the email address.

DeveloperName

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. This field is automatically generated, but you can supply your own value if you create the record using the API. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance may slow while Salesforce generates one for each record.

DisplayName

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The display name or label of the routing address configuration.

EmailAddress

Type: email
Properties: Create, Filter, Group, Sort, Update
Description: The email address to which your customers direct their questions. Emails are forwarded from this address.

Language

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The language of the record.

MasterLabel

Type: string
Properties: Create, Filter, Group, Sort, Update
Description: The UI label of the record.

ServiceOperationType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the type of service operation for which the routing address is configured.
Possible values:
- EmailToIncident